AI-supported chatbot

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When data becomes knowledge - with the IKW chatbot

How do you create orientation in a world full of information? By not only mastering the complexity, but also making it accessible to people.

Together with IKW, we have developed an AI-supported chatbot that is far more than just a digital assistant. Designed for the intelligent handling of complex knowledge, realized with the highest standards of usability, design and data security and equipped with the right name.

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The project in five precise steps

  • Phase 1
    Understanding data: We analyzed the existing content, classified it and structured it using specially developed crawlers.
  • Phase 2
    Building intelligence: The chatbot was developed, tested and optimized in several iteration phases.
  • Phase 3
    Design user experience: Visual design, a suitable name and a striking avatar give the bot personality and proximity.
  • Phase 4
    Unfolding communication: The explanatory film, graphics and accom-panying assets make the bot part of the brand communication.
  • Phase 5
    Ensure quality: Thanks to human-in-the-loop and continuous monitoring, the chatbot learns every day, just like a living system.

“This chatbot further develops IKW's communication with existing and potential members in a targeted manner - digitally, directly and with a view to the future.”

Thomas Keiser, General Director/CEO IKW

Data security? We take this for granted - with Mistral and ChatGPT Azure.

We make no compromises, especially when it comes to sensitive data. Our two-tier security architecture combines powerful AI with strict data protection:

  • Hosting exclusively in Europe: via Mistral and ChatGPT Azure
  • Fragmented data transmission: no full contexts, no risk

Would you like to know how AI can make your communication smarter, faster and more user-friendly?

Then take a look at our AI solutions:

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